Right of Withdrawal

When the right of withdrawal does not apply

The right of withdrawal does not apply to the following contracts:

• Goods made to customer specifications or clearly tailored to personal needs.
• Goods that are liable to deteriorate or expire rapidly.
• Newspapers, periodicals or magazines, with the exception of subscription contracts.

Forfeiture of the right of withdrawal

The right of withdrawal expires prematurely in the following cases:

• Sealed goods that are not suitable for return for reasons of health protection or hygiene, if they were unsealed after delivery.
• Sealed audio or video recordings or computer software, if they were unsealed after delivery.
• Goods that have become inseparably mixed with other items after delivery.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us by means of a clear statement, such as a letter or email, of your decision to withdraw from this contract.

You may use the model withdrawal form below, but it is not mandatory. To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs, without undue delay and at the latest within fourteen days from the day on which we are informed about your decision.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.

You shall send the goods back to:

The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.